a decision making model to select business intelligence systems by using grey theory (technical note)

Relational Model Bases: A Technical Approach to Real-time Business Intelligence and Decision Making

Comprehensive Decision Modeling of Reverse Logistics System: A Multi-criteria Decision Making Model by using Hybrid Evidential Reasoning Approach and TOPSIS (TECHNICAL NOTE)

In the last two decades, product recovery systems have received increasing attention due to several reasons such as new governmental regulations and economic advantages. One of the most important activities of these systems is to assign returned products to suitable reverse manufacturing alternatives. Uncertainty of returned products in terms of quantity, quality, and time complicates the decis...

A Benchmark to Select Data Mining Based Classification Algorithms For Business Intelligence And Decision Support Systems

In today’s business scenario, we percept major changes in how managers use computerized support in making decisions. As more number of decision-makers use computerized support in decision making, decision support systems (DSS) is developing from its starting as a personal support tool and is becoming the common resource in an organization. DSS serve the management, operations, and planning leve...

Business Intelligence Systems BUSINESS INTELLIGENCE AS A DECISION SUPPORT SYSTEM

Nowadays, we are bombarded with information which has an immense influence on our decisions. It is more and more difficult to use it effectively. BI systems are very helpful. They support enterprises while carrying analyses and conducting researches. They make it possible to reach unambiguous decisions in the right time, they minimize the costs and they also provide the opportunity to verify an...

applying a multi criteria decision making model based on grey theory in performance evaluation of firms

rapid technological and economic growth over the last several decades has changed human lives and made modern society face complex decision making problems. these kinds of problems are characterized by incommensurate and conflicting criteria or objectives such as cost, reliability, performance, safety and productivity. multi criteria decision making is an approach that can be used to deal compl...

Using Business Intelligence for Operational Decision-Making in Call Centers

This paper proposes an operational business intelligence system for call centers. Using data collected from a large U.S. insurance company, the authors demonstrate a decision tree based solution to help the company achieve excellence through improved service levels. The initial results from this study provide insight into the factors affecting this firm’s call center service levels, and the sol...